Legal rules around accounts and wallets
Our Legal notice explains how an account may be opened, checked, used and closed, including the phone verification step before account access. It also describes how payment records connect to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. A wallet name does not change
-
1
the account rules: the account holder must provide accurate details and follow the displayed payment instructions. Access or eligibility depends on local law, and we may ask for account checks when a payment status, withdrawal request or ownership detail needs clarification. The notice also covers policy
-
2
updates, restricted conduct, account suspension and the route for raising a concern. Read the wording before you open an account, then keep the Legal link available beside your cashier area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.